At Endurance International Group (NASDAQ:EIGI), we are dedicated to helping small and medium-sized business owners navigate their online journey - by providing cloud presence solutions, online resources & security and business applications.
We believe that every business, anywhere in the world, has the right to an established presence on the web. And it is our mission to make this happen.
At Endurance (EIG), We build the web. Our products range from Web hosting, VPS, Dedicated servers, Security, Backups, Cloud, Optimized CMS’s, Ecommerce and complex scale-as-you-grow solutions.
Our company’s world-class family of brands includes Bluehost, HostGator, iPage, Bigrock, Resellerclub, LogicBoxes, Domain.com, A Small Orange, MOJO Marketplace among others.
As part of the Systems Administrators team you will work with a team of highly technical operations engineers, software engineers, and system architects to deliver five 9's uptime, with a secure, reliable & performing system.
Our teams are small, yet incredibly impactful. We're highly-motivated, engaged, and empowered to make a difference. We're looking for talented administrators who are aspiring to be a part of a fast moving industry and help contribute towards it.
Does this sound like you? If you meet the below criteria then go ahead and share your resume with us.
Participate in 24x7 shifts
Provide remote infrastructure support for our SaaS, PaaS, IaaS products across globally distributed data centers
Conduct regular patch management and system maintenance to ensure the health of platforms/servers
Set up health checks for systems & applications in monitoring tools like Zabbix, Nagios, SolarWinds etc
Troubleshoot and fix issue meeting SLA’s and operational standards
Manage incidents and escalations as per policies/procedures to meet incident management and uptime SLAs
Liaise with engineering teams for RCA's, permanent resolutions on issues using tickets and chat conference rooms
Identify repetitive tasks and automate using Bash / Ruby / Perl
Contribute to operations handbook
Investigate and assess alerts for hardware and schedule replacement or tests
Initiate emergency maintenance as needed for failed/failing hardware (drives, RAID controllers, power supplies, etc)
Troubleshoot Cpanel servers for performance issues from user with TOS violation.
Troubleshoot Open stack Host nodes & SAN nodes for performance issues.
Run FSCK on Linux servers.
Perform full bare metal restore of Cpanel servers using available backup tools and scripts.
Troubleshoot MySql DB issues and be well versed with MySQL backup and recovery process.
Provide guidance to Live Monitoring Administrators regarding hardware status/health, complicated server health analysis
Ensure smooth hand-offs between shifts
Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other teams
Good troubleshooting skills
Linux/Unix fundamentals, File Systems troubleshooting and Basic understanding of the various tools / services that are available by default with the Operating system
Understanding of various distributions nuances (RHEL/Centos/Debian/Ubuntu etc), Package management etc
Networking experience including packet decoding, layer 2 switching basics and a good understanding of the OSI model
Good understanding of concepts like DNS, HTTP, TCP/UDP
Hands on experience in RAID / DAS / SAN / NAS
Intermediate level skills managing web servers running Apache, Nginx, BIND, Exim, Dovecot etc
Familiar with Firewall tools like iptables, CSF, LFD
Intermediate level skills in managing database servers running MySQL
Intermediate level skills with GIT / CVS or any other versioning system
Intermediate level skills with Scripting/Programming in Bash/PERL/Ruby/Python/Go/PHP (any) and a fair understanding of regular expressions
Experience with MYSQL , PostgresQL etc
Experience with Graphite, Ganglia, Zabbix, nagios, collectD, SolarWinds etc
Knowledge in WHM / cPanel and WHMCS
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