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Customer Success Associate

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New York, New York


What you’ll do:
-On-board and train new customers
-Build & strengthen customer relationships while retaining existing customers
-Proactively contact customers to enhance product value and overall customer retention
-Manage incoming calls and emails and handle appropriate follow-up calls and emails
-Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
-Coordinate and train all new customer starts in an efficient and streamlined way
-Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
-Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support

What you have:
-Bachelor’s degree preferred
-Multi-tasking skills
-Exceptional verbal communication skills, especially over the phone
-A positive, polite, confident, sincere and friendly disposition
-The ability to solve problems & to think quickly on your feet
-The ability to stay calm, cool and collected during stressful phone -conversations
-Flexibility – we’re growing and evolving, it is necessary to embrace innovation
-An eye for detail

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About our location

New York