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Customer Success Specialist

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New York, New York

What you’ll do:

  • On-board and train new customers
  • Build & strengthen customer relationships
  • Manage incoming calls and emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Coordinate and train all new customer starts in an efficient and streamlined way
  • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
  • Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support

 What you have:

  • Bachelor’s degree preferred
  • Mad multi-tasking skills
  • Exceptional verbal communication skills, especially over the phone
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
  • The ability to stay calm, cool and collected during stressful phone conversations
  • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
  • An eye for detail
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  • Customer Service, New York, New York, United StatesRemove

About our location

New York