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Partner Operations Analyst

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New York, New York

SinglePlatform is proud to have a world-class publishing network, inclusive of Google, Yelp, Facebook, Foursquare, and hundreds more. We are now looking for the perfect resource to allow us to keep growing and improving the network in order to better serve our customers. You’ll have the opportunity to optimize our current operations to make them faster, smoother, and more scalable. As a key member who straddles the product, business development, and account management teams, you’ll focus on ensuring maximum value for our clients, maintaining the quality of our publisher relationships and optimizing internal processes.


What you'll do:

-Triage and resolve all customer performance escalations
-Be the go-to expert for all departments on all technical publisher integrations and operations required to ensure our customers’ data is properly displayed on publisher partners.
-Maintain quality of publisher integrations by monitoring network for data coverage, bugs, inaccurate information, or other violations of our publisher agreements.
-Develop, execute and maintain processes (e.g. data manipulation, data exchange and report creation) to power core customer value delivery, support strategic partnerships and any product-led testing.
-Continuously investigate, test and recommend ways to improve customer performance and automate the underlying processes used to deliver product performance.
Qualifications:
Bachelor’s Degree
1-2 years work experience
Attention to detail
Excellent organizational and prioritization skills
Basic working knowledge of web technologies (HTML, Javascript, RESTful APIs) a plus
Working knowledge of Salesforce.com a plus
Experience optimizing internal processes a plus

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