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Principal Systems Engineer cPanel

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Provo, Utah
Houston, Texas

Endurance International Group Holdings, Inc. helps millions of small businesses worldwide with products and technology to enhance their online web presence, email marketing, business solutions, and more. The Endurance family of brands includes: Constant Contact, Bluehost, HostGator, and SiteBuilder, among others. Headquartered in Burlington, Massachusetts, Endurance employs over 3,500 people across the United States, Brazil, India and the Netherlands

The Principal System Engineer serves a technical leadership role and is expected to mentor other team members, make technical decisions around the platform, lead short & long-term projects, and support the technical advancement of Endurance International Group as a whole.

The Managed cPanel Hosting team is responsible for uptime & site speed SLAs for over 3 million customers and 10 million websites. The team provides backups for all customers, an active disaster recovery strategy, ongoing software upgrades, security analysis/mitigation, and all deployments on the platform (including deployments via Puppet, Ansible, & Rundeck).


  • Advanced knowledge of the Linux Operating System.
  • Experience with RedHat/CentOS technologies (including RPM building/management)
  • Networking experience including packet decoding, layer 2 switching basics, and an understanding of the OSI model
  • Scripting experience in Bash and Perl (php, ruby, python scripting a plus)
  • Troubleshooting hardware (Servers, Consoles, Switches, Routers, etc.)
  • Experience with Puppet configuration management.
  • Willing to participate in an on-call rotation alongside other team members
  • Ability to communicate effectively, train/mentor peers, and interact professionally with a diverse group of internal and external clients
  • Ability to produce quick fixes, as well as formulate long term solutions to problems
  • Experience in rolling out new systems, maintaining, upgrading, replacing and improving long-term performance of all types of systems
  • Experience operating at scale, maintaining thousands of systems.


  • Ability to train others on technical and procedural topics
  • Deep understanding of best practices for server level management and security
  • Strong technical skills & experience in web hosting environment
  • Ability to learn new technologies and grasp new technical concepts quickly, enabling you to understand issues and drive solutions
  • Investigates, Evaluates, & Introduces new technologies
  • Excellent verbal and written communication skills
  • Ability to train and mentor others on technical and procedural topics

Desired Skills:

  • cPanel, Apache, Nginx, CEPH, Virtualization (KVM),
  • PHP Configuration, MySQL Configuration (Postgres a plus), WordPress Configuration,
  • Exim, Zabbix, OpenStack, Content Delivery Networks, DNS Management (PowerDNS),
  • Hardware Configuration, Network Configuration, Linux Kernel Configuration, Malware
  • Detection/Mitigation, FTP, Hardware & Software RAID (LSI, 3Ware, MDADM), & backup technologies at scale
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