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UX Researcher

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Waltham, Massachusetts

At Endurance (and Constant Contact specifically), User Experience means much more than assisting the Product team. Here, UX is a core part of the organization, valued for its strategic direction, creative solutions, and consistent customer-first mentality. Comprised of a world-class team of designers, coders, writers, and researchers, we’re a tight-knit group of creatives who aspire to change the world, one small business at a time.


We’re looking for a UX researcher to join our fast-growing team. This individual would be responsible for driving organization-wide initiatives by executing studies and collecting data in accordance with our team strategies. This can include meeting research goals by launching usability studies, card sorts, field studies, benchmark tests, and cognitive walkthroughs, as well as creating heuristic reviews, surveys, and other key deliverables. Other day-to-day responsibilities include:

  • Planning
      • Prep for studies that utilize a wide range of research methods
      • Meet with stakeholders to gain a clear understanding of a project’s goals and objectives
      • Select an appropriate research method to meet your goals
  • Executing
      • Create project plans, moderator guides, study plans, and other deliverables necessary to design and conduct your studies
      • Successfully launch a range of studies using appropriate observation, note-taking, and analysis along the way
  • Analyzing and Reporting
    • Skillfully analyze the data from your studies, triangulating data from various sources when necessary
    • Create comprehensive reports of your findings and share them with stakeholders and other members of the UX team
    • Work alongside your UX peers to develop recommendations and strategies for improvement based on your study results
    • Update UX knowledge tools with your findings
  • Educating
    • Play an active role in educating and supporting fellow researchers by sharing best practices and building an internal body of knowledge
    • Represent and promote UX research to the rest of the organization

Relevant Experience:

  • Bachelor’s degree in Human Factors, Experimental/Cognitive Psychology, HCI, or a related field and/or commensurate experience. Master’s degree preferred.
  • 3+ years of industry experience including:
    • First-hand experience using a variety of both qualitative and quantitative user research methods
    • Exceptional interpersonal, communication, and persuasive skills
    • Solid organizational and presentation skills, including experience documenting findings and presenting them to diverse audiences
    • Strong background in statistical analysis and relevant tools
    • Excellent multitasking abilities
    • Experience with Google analytics is a plus
    • Experience with browser-based applications or SaaS is a plus
    • Familiarity with UI/UX design, prototyping tools, and relevant design technologies is a plus
    • Experience working in an Agile environment a plus

What we offer:

  • The support and knowledge of an experienced UX research team, along with daily collaboration with a motivated, creative, and fun-loving UX team
  • Access to an incredible participant recruiter for studies, as well as top-of-the-line research tools, including, Qualtrics, and OptimalSort
  • The opportunity to work on a wide range of projects and use diverse research methods
  • An open, flexible workplace
  • Snacks, coffee, a weekly beer cart, fresh fruit, video games, a gigantic T-rex—all the important things you need to get through the day

About Us:

Endurance International Group (NASDAQ: EIGI) helps millions of small businesses realize their dreams. We equip small businesses worldwide with products and technology to power their online web presence, email marketing, mobile business solutions, and more. Endurance’s best in class family of brands includes Constant Contact, Bluehost, HostGator, iPage,, BigRock, and SiteBuilder, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 3,800 people across the United States, Brazil, India, and the United Kingdom.

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  • Technology, Waltham, Massachusetts, United StatesRemove

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